Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how QueerHub UK (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you access or use the QueerHub UK website, platform, and related services (“the Platform”).
1.2 QueerHub UK operates an online marketplace and listings platform where third parties may promote and sell events, tickets, physical products, digital products, and related services.
1.3 We are committed to handling personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
1.4 Please read this Privacy Policy carefully to understand how your personal data is used.

2. Who We Are

2.1 For the purposes of applicable data protection law, QueerHub UK is generally the data controller in respect of the personal data collected and used for operating the Platform, managing accounts, processing transactions, and administering our services.
2.2 In some cases, Organisers and Vendors using the Platform may also act as separate or independent data controllers in relation to customer data they receive to fulfil orders, manage bookings, provide customer service, or comply with their own legal obligations.
2.3 This means that where you purchase a ticket, product, or service through the Platform, your personal data may be processed both by QueerHub UK and by the relevant Organiser or Vendor for different purposes.

3. Personal Data We Collect

3.1 We may collect and process the following categories of personal data:

Identity data, such as your name, username, title, or date of birth where relevant.
Contact data, such as your email address, billing address, delivery address, and telephone number.
Account data, such as login details, account preferences, saved information, and profile data.
Transaction data, such as ticket purchases, product orders, refunds, payouts, and payment-related records.
Technical data, such as IP address, browser type, operating system, device identifiers, and log information.
Usage data, such as how you use the Platform, pages viewed, searches made, and interactions with listings.
Communications data, such as messages, support enquiries, feedback, reviews, and reports submitted to us.
Marketing and preferences data, such as your communication preferences and responses to promotional messages.

3.2 We may also collect limited verification or compliance information from Organisers and Vendors where necessary for payment processing, identity checks, fraud prevention, or regulatory compliance.
3.3 We do not intentionally collect special category personal data unless it is necessary for a lawful purpose and handled in accordance with applicable law.

4. How We Collect Personal Data

4.1 We may collect personal data directly from you when you:

Create an account.
Purchase tickets, products, or services.
Create or manage a listing.
Contact us or submit an enquiry.
Subscribe to newsletters or marketing communications.
Enter competitions, promotions, or surveys.
Use the Platform or interact with content on it.

4.2 We may collect personal data automatically through cookies, analytics tools, server logs, and similar technologies when you use the Platform.
4.3 We may also receive personal data from third parties, including payment providers, delivery providers, Organisers, Vendors, analytics providers, fraud prevention services, and technical service providers.

5. How We Use Personal Data

5.1 We may use personal data to:

Create and manage user accounts.
Operate, maintain, and improve the Platform.
Process purchases, payments, refunds, and payouts.
Facilitate communication between Buyers, Organisers, and Vendors where appropriate.
Deliver customer support and respond to enquiries.
Administer listings, bookings, orders, and user activity.
Prevent fraud, abuse, chargebacks, and misuse of the Platform.
Monitor security and investigate breaches of our policies or Terms.
Send service messages, account notices, and transaction confirmations.
Send marketing communications where permitted by law.
Comply with legal, regulatory, tax, and accounting obligations.

5.2 We will only use your personal data where we have a lawful basis to do so.

6. Lawful Bases for Processing

6.1 Depending on the circumstances, we may rely on one or more of the following lawful bases for processing your personal data:

Performance of a contract, where processing is necessary to provide the Platform or complete a transaction.
Compliance with a legal obligation, where we are required to process personal data by law.
Legitimate interests, where processing is reasonably necessary for running, securing, improving, or administering our business and Platform.
Consent, where you have given clear permission for a specific use of your personal data.

6.2 Where we rely on legitimate interests, we will consider and balance any potential impact on your rights and freedoms.
6.3 Where consent is required, you may withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

7. Payments and Financial Information

7.1 Payments made through the Platform are processed by third-party payment providers, currently including Stripe.
7.2 QueerHub UK does not store full payment card details on its own systems.
7.3 We may receive limited payment-related information, such as payment status, transaction references, payout information, billing details, and fraud screening results, where necessary to administer transactions and comply with legal obligations.
7.4 Organisers and Vendors may also provide financial, tax, or identity information where necessary for payouts, compliance checks, and account verification.

8.1 We may share personal data where necessary with:

Organisers and Vendors, to fulfil purchases, manage bookings, provide customer service, and administer listings.
Payment providers, to process payments, refunds, chargebacks, and payouts.
Delivery, fulfilment, or digital access providers, where relevant to a purchase.
IT, hosting, security, analytics, and communications service providers.
Professional advisers, such as lawyers, accountants, auditors, and insurers.
Law enforcement bodies, regulators, courts, or public authorities where required by law or to protect rights and safety.

8.2 We require service providers acting on our behalf to respect the security of personal data and to process it only in accordance with our instructions where applicable.
8.3 Where you buy from or engage with an Organiser or Vendor through the Platform, that Organiser or Vendor may use your personal data in accordance with their own privacy practices as well as this Policy.

9. Cookies and Tracking

9.1 The Platform may use cookies, pixels, analytics tools, and similar technologies to operate properly, remember preferences, analyse traffic, improve performance, and support security.
9.2 Some cookies are necessary for the operation of the Platform, while others may be optional and used for analytics or marketing purposes.
9.3 Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
9.4 More information about our use of cookies should be set out in our Cookie Policy or cookie settings tools where available.

10. Data Retention

10.1 We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
10.2 Retention periods may vary depending on the type of data, the nature of the relationship, and applicable legal or regulatory requirements.
10.3 Where personal data is no longer required, we will delete it, anonymise it, or securely store it only for an appropriate lawful purpose.

11. International Transfers

11.1 Some of our service providers may process personal data outside the UK.
11.2 Where personal data is transferred internationally, we will take appropriate steps to ensure it receives an adequate level of protection in accordance with applicable data protection law.
11.3 These safeguards may include adequacy regulations, contractual protections, or other lawful transfer mechanisms.

12. Data Security

12.1 We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
12.2 However, no system can be guaranteed to be completely secure, and users should also take care to protect their account credentials and devices.
12.3 If you believe your data or account has been compromised, you should contact us as soon as possible.

13. Your Rights

13.1 Subject to applicable law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request transfer of certain personal data to you or another provider.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner’s Office or another relevant supervisory authority.

13.2 These rights are not absolute and may be subject to legal exceptions or limitations.
13.3 We may need to verify your identity before responding to a rights request.

14. Marketing Communications

14.1 We may send you service-related communications that are necessary for your account, orders, purchases, or use of the Platform.
14.2 Where permitted by law, we may also send you marketing communications about QueerHub UK, listings, events, products, features, or promotions that may interest you.
14.3 You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.
14.4 Opting out of marketing will not affect essential service messages relating to your account or transactions.

15. Children’s Privacy

15.1 The Platform is not intended for persons under the age of 16.
15.2 We do not knowingly collect personal data from children where this would be unlawful.
15.3 If you believe a child has provided personal data to us unlawfully, you should contact us so that appropriate steps can be taken.

16. Third-Party Links and Services

16.1 The Platform may contain links to third-party websites, services, booking tools, payment services, social media platforms, or seller pages.
16.2 We are not responsible for the privacy practices or content of third-party websites or services.
16.3 You should read the privacy policies of any third-party site or service you use.

17. Changes to This Privacy Policy

17.1 We may update this Privacy Policy from time to time to reflect changes in law, guidance, technology, business practices, or Platform features.
17.2 The latest version will be published on the Platform with an updated effective date.
17.3 Where required, we will take reasonable steps to notify users of material changes.

18. Contact

18.1 If you have any questions about this Privacy Policy or how your personal data is handled, please contact QueerHub UK using the contact details published on the website.