1. General Information
1.1 This Disclaimer applies to the QueerHub UK website, platform, and all related pages, content, listings, communications, and services made available through the Platform.
1.2 QueerHub UK provides an online marketplace, directory, and listings platform for third parties to promote and sell events, tickets, physical products, digital products, and related services.
1.3 The information on the Platform is provided for general information purposes only and should not be relied on as legal, financial, commercial, medical, therapeutic, or other professional advice.
1.4 Users should obtain their own independent advice before acting on any information published on the Platform where professional advice is required.
2. Marketplace Status
2.1 QueerHub UK acts primarily as a marketplace and intermediary platform connecting Buyers with third-party Organisers and Vendors.
2.2 Unless expressly stated otherwise on a particular listing, QueerHub UK is not the organiser, promoter, manufacturer, supplier, reseller, publisher, venue operator, or direct seller of the events, products, or services listed on the Platform.
2.3 Any contract for the purchase of tickets, products, digital items, or services is generally formed directly between the Buyer and the relevant Organiser or Vendor, not with QueerHub UK.
2.4 Although QueerHub UK may process payments and provide account or payout tools, that does not by itself make QueerHub UK the supplier of the third-party listing.
3. Listings and Content
3.1 Listings, descriptions, product information, event details, images, pricing, availability, and related content are supplied by third-party Organisers or Vendors.
3.2 QueerHub UK does not guarantee that any listing content is complete, accurate, current, lawful, safe, reliable, or suitable for any particular purpose.
3.3 While reasonable steps may be taken to review or remove content where concerns are identified, QueerHub UK does not undertake a general obligation to pre-screen, verify, or monitor every listing or every statement made by Users.
3.4 Any reliance placed on listings or other Platform content is at the User’s own risk.
4. Events, Tickets and Attendance
4.1 QueerHub UK is not responsible for the organisation, delivery, quality, safety, legality, accessibility, postponement, cancellation, or content of any Event listed by a third party.
4.2 Entry requirements, age restrictions, venue rules, accessibility arrangements, event changes, and admission decisions are the responsibility of the relevant Organiser and/or venue.
4.3 QueerHub UK does not guarantee that a ticket holder will be admitted to an Event where the Organiser or venue lawfully refuses entry or applies its stated terms.
4.4 Buyers should review all listing details and any additional Organiser or venue terms before purchasing tickets.
5. Products and Vendors
5.1 QueerHub UK provides a marketplace through which Vendors may sell physical goods, digital goods, downloads, merchandise, artwork, and other permitted products.
5.2 QueerHub UK does not manufacture, inspect, store, test, endorse, or warrant third-party products unless expressly stated otherwise.
5.3 Product descriptions, photographs, specifications, compatibility information, delivery estimates, and usage guidance are provided by the relevant Vendor and may not always reflect every characteristic of the item.
5.4 The relevant Vendor is responsible for product quality, legal compliance, fulfilment, delivery, digital access, product safety, and any remedies required under applicable law.
6. Digital Products
6.1 Digital products made available through the Platform may include downloadable files, templates, media, artwork, online resources, access codes, or other electronic content.
6.2 QueerHub UK does not guarantee that digital products supplied by third-party Vendors will be error-free, compatible with every device or software version, or continuously available after purchase unless expressly stated on the listing.
6.3 Buyers are responsible for checking compatibility, format, licensing scope, and access requirements before purchasing digital items.
7. Payments, Fees and Payouts
7.1 QueerHub UK may charge commission fees and platform fees for use of the Platform, and details of those fees are made available through the website information or relevant seller information pages.
7.2 Payment processing services are provided by third-party payment providers, currently including Stripe, and may be subject to separate terms and operational requirements.
7.3 QueerHub UK does not guarantee uninterrupted payment processing, immediate settlement, or availability of payouts where transactions are subject to review, verification, chargebacks, reversals, or provider delays.
7.4 QueerHub UK may withhold, delay, or reverse transactions or payouts where reasonably necessary to address fraud risk, disputes, policy breaches, or legal obligations.
8. Third-Party Links and Services
8.1 The Platform may contain links to external websites, booking pages, payment services, social media pages, third-party shops, and other external services for convenience and information only.
8.2 QueerHub UK does not control and is not responsible for the content, security, availability, terms, privacy practices, or performance of any third-party website or service.
8.3 Inclusion of a link or third-party reference does not imply endorsement, approval, partnership, or recommendation unless expressly stated.
9. Community and Inclusivity
9.1 QueerHub UK is a community-focused platform that supports LGBTQ+ inclusion, visibility, and respectful participation.
9.2 However, views expressed in listings, event descriptions, product content, reviews, comments, or other user-generated material are those of the relevant User and do not necessarily reflect the views of QueerHub UK.
9.3 QueerHub UK does not guarantee that every third-party listing or event will meet every User’s expectations around inclusivity, accessibility, safety, or community standards, although action may be taken where concerns are identified.
9.4 Users should make their own enquiries before attending events or purchasing products where specific accessibility, safeguarding, or inclusion requirements are important to them.
10. No Warranties
10.1 The Platform and its content are provided on an “as is” and “as available” basis.
10.2 To the fullest extent permitted by law, QueerHub UK makes no representation or warranty, express or implied, that the Platform will be uninterrupted, secure, accurate, complete, reliable, or free from defects, malware, or errors.
10.3 No statement on the Platform should be interpreted as a guarantee of quality, outcome, availability, or performance in relation to any third-party listing, product, service, or event.
11. Liability
11.1 Nothing in this Disclaimer excludes or limits liability that cannot be excluded or limited under applicable law.
11.2 Subject to that, QueerHub UK will not be liable for any loss, damage, cost, or expense arising from reliance on Platform content or from the acts, omissions, products, services, or conduct of any Organiser, Vendor, Buyer, venue, delivery provider, or other third party.
11.3 This includes, without limitation, loss arising from event cancellations, product defects, inaccurate listings, delayed delivery, failed digital access, third-party website use, or payment disruption.
11.4 Users retain any statutory rights that cannot lawfully be excluded.
12. Changes to This Disclaimer
12.1 QueerHub UK may update this Disclaimer from time to time to reflect changes to the Platform, the law, or business operations.
12.2 The latest version will be published on the Platform and will take effect from the date of publication unless otherwise stated.
13. Contact
13.1 Questions about this Disclaimer or the Platform can be directed to QueerHub UK using the contact details published on the website.
